EOS CAA is the collection agency used by T-Mobile. Did some research online and this agency definitely does not observe rules for collection agencies. For a week (before I got written correspondence) they called my cell every day. Since I pay by the minute I told them in an angry voice to quit calling my cell # and hung up on them. Guess the got the hint, but they are in violation of rules to call and not immediately identify themselves (which they didn't).
Research shows they do this sort of thing habitually. I will call them one time and tell them: 1) I am contesting the T-Mobile bill (As I have told T-Mobile already), 2) I will pay nothing until I get a correct bill for "partial charge" as stated on the bill (see copy of bill prior post), they are not to call me again.
I will refer EOS CAA to my prior post for details of my contest of bill.
As to actions of EOS CAA - they are scum bags. They call from 855-612-29xx (where xx is 01 thru 10) and do not properly identify themselves. If they continue this after I tell them to stop I will report them to the appropriate government agency.
Sunday, June 8, 2014
Saturday, June 7, 2014
T-Mobile sucks - trying to over bill final bill
I tried to get help resolving the final bill at the local T-Mobile store. They claimed they couldn't help with billing issues. Not unexpected - my experience (which I may go into later) with the people at the local store proved they should fire every member of the staff and hire monkeys (that would upgrade staff intelligence). So I called the 800 service # - they were as intelligent and as helpful as the local staff.
Situation is my contract was up April 17, 2014 and I switched to AT&T Go Phone plan. Now around May 5, 2012 I was billed and paid a partial month's service as first payment. Then I paid monthly for the next 23 months. So I should have received a bill for a partial month after I cancelled my plan.
Well the bill indicated partial charges from 3/29 thru 4/17 in the line item text, but the amounts were not for a partial period, but for a full month. See notes on attached document from my bill and prior month payment of $40.85.
Situation is my contract was up April 17, 2014 and I switched to AT&T Go Phone plan. Now around May 5, 2012 I was billed and paid a partial month's service as first payment. Then I paid monthly for the next 23 months. So I should have received a bill for a partial month after I cancelled my plan.
Well the bill indicated partial charges from 3/29 thru 4/17 in the line item text, but the amounts were not for a partial period, but for a full month. See notes on attached document from my bill and prior month payment of $40.85.
I requested a corrected bill, to no avail (local store, 800 customer service #, in writing, etc... Now they have turned this over to a collection agent. Good luck with that - sue me idiots.
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